Support
GinfoTech Business Consulting
This option was made to provide resolutions of problems and situations that have their origin on failures or lack of knowledge of the use of tool. This service is offered by GinfoTech Business Consulting in a quick way, providing you with a high – qualified technical assistance according to the requirements of the organization.
How to request the Service Support?
We have several and extensive support plans that can be contracted by the client.
Make your request through info@ginfotech.biz
Management of Incidents
Support
- Business continuity
- Incidence Report
Incident Management (based on ITIL)
Remote and/or in person
Our technical support it’s allowed to solve in the least time interruption of the SAP service, such as:
- Interruption of services in SAP servers
- Problems accessing transactions (roles)
- Runtime errors (Functional – Basis -ABAP)
Problem Management
Support
- Problem solution
- Process Documentation (if applicable)
- Technical documentation
- Functional Documentation
- Training
- Problem Management (based on ITIL)
Remote and/or in person
Elimination (eradication) of incidents with the possibility of recurrence or repetition such as:
- Optimization of reports that present recurring failures
- Minor parametrizations that optimize service and reduce incidents.
- Need for Training.