{"id":1158,"date":"2018-07-17T21:40:13","date_gmt":"2018-07-18T01:40:13","guid":{"rendered":"http:\/\/ginfotech.biz\/site\/?page_id=1158"},"modified":"2019-08-02T01:38:42","modified_gmt":"2019-08-02T05:38:42","slug":"support-ginfotech","status":"publish","type":"page","link":"https:\/\/ginfotech.biz\/eng\/support-ginfotech\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_row][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1531886693387{margin-left: 10px !important;}\u00bb]<div id=\"cz_88557\" class=\"cz_88557 cz_title clr cz_smart_fs cz_title_pos_inline\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><h3><span style=\"font-size: 38px;\">Support<\/span><\/h3>\n<p><span style=\"color: #999999; font-size: 22px; font-weight: 300;\">GinfoTech Business Consulting<\/span><\/p>\n<\/div><\/div><\/div><div id=\"cz_67515\" class=\"cz_67515 cz_title clr cz_smart_fs cz_title_pos_inline\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><p>This option was made to provide resolutions of problems and situations that have their origin on failures or lack of knowledge of the use of tool. This service is offered by GinfoTech Business Consulting in a quick way, providing you with a high &#8211; qualified technical assistance according to the requirements of the organization.<\/p>\n<\/div><\/div><\/div><div class=\"cz_gap clr  hide_on_tablet hide_on_mobile\" style=\"height: 30px\"><\/div><div class=\"cz_gap show_on_tablet clr  show_only_tablet\" style=\"height: 30px\"><\/div><div class=\"cz_gap show_on_mobile clr\" style=\"height: 30px\"><\/div><div id=\"cz_11566\" class=\"cz_11566 cz_title clr cz_smart_fs cz_title_pos_inline\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><p><strong>How to request the Service Support?<\/strong><\/p>\n<p>We have several and extensive support plans that can be contracted by the client.<\/p>\n<p>Make your request through <span style=\"color: #2f70b8;\"><strong><a style=\"color: #2f70b8;\" href=\"mailto:info@ginfotech.biz\">info@ginfotech.biz<\/a><\/strong><\/span><\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=\u00bb1\/2&#8243;]<div class=\"cz_gap clr \" style=\"height: 30px\"><\/div><div id=\"cz_108950\" class=\"cz_108950 cz_image clr cz_image_no_fx\"><div class=\"\"><div class=\"cz_image_in\"><div class=\"cz_main_image\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"500\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20width=&#39;770&#39;%20height=&#39;500&#39;%20viewBox%3D&#39;0%200%20770%20500&#39;%2F%3E\" data-czlz data-src=\"https:\/\/ginfotech.biz\/eng\/wp-content\/uploads\/2018\/11\/img-servicios-soporte-ginfotech-2.jpg\" class=\"attachment-full\" alt=\"img-servicios-soporte-ginfotech-2\" data-srcset=\"https:\/\/ginfotech.biz\/eng\/wp-content\/uploads\/2018\/11\/img-servicios-soporte-ginfotech-2.jpg 770w, https:\/\/ginfotech.biz\/eng\/wp-content\/uploads\/2018\/11\/img-servicios-soporte-ginfotech-2-300x195.jpg 300w, https:\/\/ginfotech.biz\/eng\/wp-content\/uploads\/2018\/11\/img-servicios-soporte-ginfotech-2-768x499.jpg 768w, https:\/\/ginfotech.biz\/eng\/wp-content\/uploads\/2018\/11\/img-servicios-soporte-ginfotech-2-600x390.jpg 600w\" data-sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb5\/6&#8243;]<div class=\"cz_gap clr \" style=\"height: 50px\"><\/div><div id=\"cz_92998\" class=\"cz_92998 cz_title clr cz_title_pos_inline\"><div class=\"cz_title_content\"><span class=\"cz_line_side_solo\">_<\/span><div class=\"cz_wpe_content\"><h3 style=\"text-align: left;\"><span style=\"color: #00000;\">Management of Incidents<\/span><\/h3>\n<p style=\"text-align: left;\"><span style=\"color: #999999;\">Support<\/span><\/p>\n<\/div><\/div><\/div><div id=\"cz_93542\" class=\"cz_93542 cz_tabs clr cz_tabs_vl cz_tabs_is_v cz_tabs_zoom_in\"><div class=\"cz_tabs_content\"><a class=\"cz_tab_a hide\" data-tab=\"cz_31326\" href=\"#\"><span class=\"cz_tab_in_title\">Deliverables<\/span><\/a><div id=\"cz_31326\" class=\"cz_tab\"><div><ul id=\"cz_30972\" class=\"cz_30972 cz_stylish_list clr cz_sl_icon_hover_zoom_in\"><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Business continuity<\/span><\/div><\/li><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Incidence Report<\/span><\/div><\/li><\/ul><\/div><\/div><a class=\"cz_tab_a hide\" data-tab=\"cz_85749\" href=\"#\"><span class=\"cz_tab_in_title\">Methodology<\/span><\/a><div id=\"cz_85749\" class=\"cz_tab\"><div>[vc_column_text]Incident Management (based on ITIL)[\/vc_column_text]<\/div><\/div><a class=\"cz_tab_a hide\" data-tab=\"cz_18135\" href=\"#\"><span class=\"cz_tab_in_title\">Type of Attention<\/span><\/a><div id=\"cz_18135\" class=\"cz_tab\"><div>[vc_column_text]Remote and\/or in person[\/vc_column_text]<\/div><\/div><a class=\"cz_tab_a hide\" data-tab=\"cz_57742\" href=\"#\"><span class=\"cz_tab_in_title\">Scope<\/span><\/a><div id=\"cz_57742\" class=\"cz_tab\"><div>[vc_column_text]Our technical support it\u2019s allowed to solve in the least time interruption of the SAP service, such as:[\/vc_column_text]<ul id=\"cz_111041\" class=\"cz_111041 cz_stylish_list clr cz_sl_icon_hover_zoom_in\"><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Interruption of services in SAP servers<\/span><\/div><\/li><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Problems accessing transactions (roles)<\/span><\/div><\/li><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Runtime errors (Functional \u2013 Basis -ABAP)<\/span><\/div><\/li><\/ul><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=\u00bb1\/6&#8243;]<div class=\"cz_gap clr \" style=\"height: 50px\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb5\/6&#8243;]<div class=\"cz_gap clr \" style=\"height: 50px\"><\/div><div id=\"cz_12709\" class=\"cz_12709 cz_title clr cz_title_pos_inline\"><div class=\"cz_title_content\"><span class=\"cz_line_side_solo\">_<\/span><div class=\"cz_wpe_content\"><h3 style=\"text-align: left;\"><span style=\"color: #00000;\">Problem Management<\/span><\/h3>\n<p style=\"text-align: left;\"><span style=\"color: #999999;\">Support<\/span><\/p>\n<\/div><\/div><\/div><div id=\"cz_97987\" class=\"cz_97987 cz_tabs clr cz_tabs_vl cz_tabs_is_v cz_tabs_zoom_in\"><div class=\"cz_tabs_content\"><a class=\"cz_tab_a hide\" data-tab=\"cz_43412\" href=\"#\"><span class=\"cz_tab_in_title\">Deliverables<\/span><\/a><div id=\"cz_43412\" class=\"cz_tab\"><div><ul id=\"cz_23572\" class=\"cz_23572 cz_stylish_list clr cz_sl_icon_hover_zoom_in\"><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Problem solution<\/span><\/div><\/li><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Process Documentation (if applicable)<\/span><\/div><\/li><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Technical documentation<\/span><\/div><\/li><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Functional Documentation<\/span><\/div><\/li><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Training<\/span><\/div><\/li><\/ul><\/div><\/div><a class=\"cz_tab_a hide\" data-tab=\"cz_101604\" href=\"#\"><span class=\"cz_tab_in_title\">Methodology<\/span><\/a><div id=\"cz_101604\" class=\"cz_tab\"><div><ul id=\"cz_85052\" class=\"cz_85052 cz_stylish_list clr cz_sl_icon_hover_zoom_in\"><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Problem Management (based on ITIL)<\/span><\/div><\/li><\/ul><\/div><\/div><a class=\"cz_tab_a hide\" data-tab=\"cz_84789\" href=\"#\"><span class=\"cz_tab_in_title\">Type of Attention<\/span><\/a><div id=\"cz_84789\" class=\"cz_tab\"><div>[vc_column_text]Remote and\/or in person[\/vc_column_text]<\/div><\/div><a class=\"cz_tab_a hide\" data-tab=\"cz_86089\" href=\"#\"><span class=\"cz_tab_in_title\">Scope<\/span><\/a><div id=\"cz_86089\" class=\"cz_tab\"><div>[vc_column_text]Elimination (eradication) of incidents with the possibility of recurrence or repetition such as:[\/vc_column_text]<ul id=\"cz_30142\" class=\"cz_30142 cz_stylish_list clr cz_sl_icon_hover_zoom_in\"><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Optimization of reports that present recurring failures<\/span><\/div><\/li><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Minor parametrizations that optimize service and reduce incidents.<\/span><\/div><\/li><li class=\"clr\"><div class=\"cz_sl_icon\"><i class=\"fa fa-check mr10\"><\/i><\/div><div><span>Need for Training.<\/span><\/div><\/li><\/ul><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=\u00bb1\/6&#8243;][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb css=\u00bb.vc_custom_1497437145190{background-image: url(http:\/\/ginfotech.biz\/site\/wp-content\/uploads\/2017\/06\/p2-1.png?id=324) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb][vc_column]<div class=\"cz_gap clr  hide_on_tablet hide_on_mobile\" style=\"height: 130px\"><\/div><div class=\"cz_gap show_on_tablet clr \" style=\"height: 70px\"><\/div><div class=\"cz_eqh cz_content_box_parent_fx fx_bob \"><div id=\"cz_12985\" class=\"cz_12985 cz_content_box clr wpb_animate_when_almost_visible bottom-to-top\"><div class=\"cz_box_front clr\"><div class=\"cz_box_front_inner clr \"><div>[vc_row_inner][vc_column_inner offset=\u00bbvc_col-lg-9 vc_col-md-12 vc_col-xs-12&#8243;]<div id=\"cz_41530\" class=\"cz_41530 cz_title clr cz_smart_fs cz_mobile_text_center cz_title_has_icon cz_title_pos_inline\"><div class=\"cz_title_content\"><i class=\"cz_title_icon_before fa fa-check\"><\/i><div class=\"cz_wpe_content\"><h3><span style=\"font-size: 32px;\">If you want more information about our services&#8230;<\/span><\/h3>\n<\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner offset=\u00bbvc_col-lg-3 vc_col-md-12 vc_col-xs-12&#8243;]<div class=\"cz_btn_center\"><div class=\"cz_65847_p\"><a id=\"cz_65847\" class=\"cz_65847 cz_btn cz_btn_txt_no_fx cz_btn_no_fx\" href=\"https:\/\/ginfotech.biz\/eng\/contact-us\/\" title=\"Contact us\"><span><i class=\"fa fa-envelope\"><\/i><strong>Contact us!<\/strong><\/span><b class=\"cz_btn_onhover\"><i class=\"fa fa-envelope\"><\/i><strong>Contact us!<\/strong><\/b><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner]<\/div><\/div><\/div><\/div><\/div><div class=\"cz_gap clr \" style=\"height: 110px\"><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1531886693387{margin-left: 10px !important;}\u00bb][\/vc_column][vc_column width=\u00bb1\/2&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb5\/6&#8243;][\/vc_column][vc_column width=\u00bb1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb5\/6&#8243;][\/vc_column][vc_column width=\u00bb1\/6&#8243;][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb css=\u00bb.vc_custom_1497437145190{background-image: url(http:\/\/ginfotech.biz\/site\/wp-content\/uploads\/2017\/06\/p2-1.png?id=324) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb][vc_column][\/vc_column][\/vc_row] &#8230; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1158","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - GinfoTech<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ginfotech.biz\/eng\/support-ginfotech\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - GinfoTech\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1531886693387{margin-left: 10px !important;}\u00bb][\/vc_column][vc_column 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